METRC is a great seed-to-sale system…
if you know how to use it correctly.
You’re required to use it, and your METRC records have to be complete and accurate. But too often the people who operate METRC for you weren’t well trained to begin with. They may be conscientious, but they learned it by trial and error, or by watching someone (who also wasn’t well trained), or by watching a webinar. They may be doing most things correctly, but chances are they are doing many things incorrectly.
And what happens when you have turnover or expand and have to teach new people to use METRC? The death spiral continues. They will be using trial and error, bad habits they learn from others and a few webinars with limited educational value.